About Hound&Co
Hound&Co is a luxury dog grooming boutique located on Grove Road in Norwich. We are passionate about creating pet trims of the highest standard, using only the best natural and cruelty free products on the market.
At Hound&Co, we will not rush your dog to be completed within a certain time frame and we will always do our best to ensure your dog is as comfortable as possible during their visit. All dogs in our care are given regular breaks during the grooming process, to ensure stress levels are kept at a minimum.
During their break time, we are able to offer various enrichment exercises to your dog such as frozen lick matts, frozen stuffed kongs or natural chews, which aid in reducing stress levels and creating a positive experience.
Alternatively, we have quiet, comfortable spaces if your dog prefers to have a quick nap!
Meet The Team
Sophia - Owner and Stylist
Our founder Sophia has been an animal lover her entire life and grew up surrounded by dogs, horses, chickens, guinea pigs and rabbits. In 2017, after a year of working full time with horses, she completed the Level 3 City & Guilds Dog Grooming qualification at one of the leading training centres in East Anglia and her passion for dog grooming began.
Sophia is a perfectionist and has an exceptional eye for detail. She has spent years perfecting her signature 'Teddy Bear' cut, which is a common request from many clients. Sophia is also a large dog lover, and will never shy away from the big breeds.
You will never find Sophia cutting corners during the prep or styling and she is constantly looking to improve her skills and expand her knowledge.
in 2023, Sophia is hoping to complete her International Certified Master Groomer Qualification (ICMG).
Tillie - Stylist
Tillie joined us as a grooming assistant in 2023, and completed her training with us to become a qualified groomer. She has a huge passion for dogs and extensive dog handling experience - having previously worked in doggy daycare as well as fostering and rehabilitating rescue dogs ready for their new homes. Her patient and kind approach makes her a huge asset to our team!
Large double coated de-sheds are some of Tillie’s favourite grooms, but she also loves styling curly coated breeds and has a soft spot for sighthounds.
Tillie has a small mixed breed terrier called Bunty who she rescued in 2014, who you may see around the salon hanging out with Finley!
Finley - Salon Dog
Finley is owned by Sophia and is a regular face at the Hound&Co Grooming Boutique. He is a typical Beagle and can usually be found sleeping in our dryer, or trying to find his next snack!
Grooming Terms & Conditions
1) Your pet must be fit, healthy and in receipt of proper veterinary care. Grooming of sick or elderly pets is entirely at the owner's risk. Grooming may expose underlying skin or health problems for which we cannot be held liable.
2) The safety of your dog is our top priority. However grooming is carried out at the owners risk. Dogs are unpredictable and our equipment is sharp. For this reason, Hound&Co Limited will not be held liable for any veterinary or other costs that may incur as a result of injury or illness.
3) Please ensure your dog is free from fleas before their grooming appointment. If fleas are found on your dog during their groom, a £15 fumigation fee will be added to your groom total. This is to cover the cost of decontaminating the salon.
4) Payment will be due on collection of your pet in accordance with our current price guide. Please note, Dogs that take longer to groom to due matting or behaviour will incur an extra cost.
5) If you wish to cancel an appointment, we ask that 3 working days notice is given for single and multi-dog bookings. Failure to cancel within these time frames will incur a cancellation fee of 50% of the total groom cost. If you fail to arrive to your booked appointment and do not give any notice, a 100% cancellation fee will be applied. If you are more than 15 minutes late to your appointment, your appointment may be cancelled and you may be charged the 100% no show fee.
6) Shaving a dog to remove a matted coat will only be carried out with your consent. It must be clearly understood and agreed that the process may dramatically change the pet's appearance. The removal of matting includes clipping extremely close to the skin, which means injury is more likely to happen. It may also cause a short term"clipper rash" and expose pre-existing skin complaints for which we cannot be held liable.
7) Appointment reminders may be sent to you via text or email. We may also text when your pet is ready. All dogs must be picked up on time. A late pick up fee of £10 per 15 minutes past closing may be applied. We will never disclose your details with any third party's.
8) Photos of your pet may be taken and used for display and marketing. We won't identify your pet or sell the photos.
9) You MUST inform a member of staff at Hound&Co Grooming Boutique if your dog has a history of aggression with people, other pets or specific grooming procedures. We reserve the right to refuse or discontinue grooming an animal that presents a risk of injury to itself, other animals or a member of staff. Full payment will still be required for the allocated groom time. If your pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, equipment damage and loss of income.
Interested in our services? Contact us to find out more.
We are able to tailor each grooming experience to your individual dog. Contact us to find out how we can help.